August 31, 2012 at 2:36 PM #169
I purchased the theme yesterday. It isn’t working out for me and I would Like a refund.
Thank you!August 31, 2012 at 6:50 PM #171
Your question has been answered here:
Also, just created more in-depth documentation for the slider here:
We’re dedicated to support and making our customers happy. But, it’s important to note we only just officially launched a few days ago. The products and documentation are going to get better and better as we evolve and mature.
If you would still like to proceed with a refund and to discontinue using StartupPro and receiving upgrades and support, we’ll take care of that for you right away as guaranteed.
Thank YouNovember 12, 2012 at 9:09 PM #300
Hi StartupPro upgrade isn’t working for me. I would like a refund.
LaritaNovember 12, 2012 at 9:51 PM #301
Please see https://startupwp.com/topic/upgrading/
And if you have any specific questions we would be happy to help.
If you would still like a refund we just need your final confirmation on that.
Thank YouJanuary 8, 2013 at 5:33 PM #405
I got into wordpress because it is not supposed to require coding. I bought your StartupWPPro since you claimed it provided more options than the free version. I want to move the title from the left side of the header to the right side and move the menu down below the background image. I’ve searched your forum and get no results. I find no place to ask support questions even though you promised support. All in all I would say my experience with your product is both very disappointing and frustrating. I’ve had enough. Refund my $19. I want no more to do with you or your company.
Ron KocsisJanuary 8, 2013 at 7:33 PM #406
You’re actually posting in the support forum right now.
“I want to move the title from the left side of the header to the right side and move the menu down below the background image. I’ve searched your forum and get no results.”
No one has ever made such a request so there wouldn’t be any available solution to such a request to be discovered. So, you would want to make that request here yourself:
We can’t help you with something unless you actually ask for help. You might be misunderstanding how WordPress and themes work in general. There is no theme available anywhere that has this feature you’re asking for out-of-the-box because you’re requesting a very specific customization specific to just you and your website.
You don’t ever need to learn how to code with our themes if you don’t want. Depending on what you want to do you may need to copy and paste some code, provided by us and sometimes move some files around, but we will be here every step of the way. We would love to help you, again, you just need to ask for help (list all the customizations you would like to make and provide the link to your website):
Otherwise, I’m sorry you’ve misunderstood what StartupPro is and how a WP theme works in general. StartupPro is no different than any other theme that you might try in regards to how you may have thought a theme was suppose to work. Again, we hope you stick around a continue to be apart of the community. We’d love to answer any questions you have and solve any problems you have. You can easily post a new support topic at the bottom of any of the forums: https://startupwp.com/forum/
If you’re still not interested in asking for help (now that you know how) and you’d still just like a refund, please confirm and we’ll take care of that for you right away.
Thank YouJanuary 9, 2013 at 9:32 AM #407
Yes, I want a refund. I don’t want to wait for you to make changes.
Ron KocsisJanuary 9, 2013 at 1:38 PM #408
Refund issued. We’re sorry that StartupPro wasn’t a good fit for your project.
Thank YouJanuary 21, 2013 at 9:18 AM #466
Hi StartupPro upgrade isn’t working for me. i used another one easier for me.I would like a refund.
António AlmeidaJanuary 21, 2013 at 1:37 PM #467
Are there any specific questions we can help answer?
If not, please make your final confirmation that you would like a refund and we’ll take care of that for you.
Thank YouJanuary 24, 2013 at 12:09 AM #473
i still want the refund.
i was looking for a easier template.
thanks.January 24, 2013 at 5:50 AM #474
No problem, refund sent.
The topic ‘Refund’ is closed to new replies.