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I can't install StartUp Pro…

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This topic contains 3 replies, has 2 voices, and was last updated by  StartupWP 3 years, 2 months ago.

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  • Author
    Posts
  • #995

    duckdany
    Member

    Hello,
    when I purchased the theme, I only installed on my server and making it to my customer.
    Now I would like to install it on his server (but I don’t want to delete it from my server to see everything and check if every settings are ok on the new server).
    After I wanted to install it, I got an error. What is the problem. There i no other active plugin…
    The error message:
    “The package can not be installed. Invalid extensions found.
    Installing Add-ons failed!”
    Please help me to install it.
    Thank you so much!
    Bye
    Daniel

    #996

    StartupWP
    Support

    Make sure you’re using Appearance > Themes:

    https://startupwp.com/topic/installing-your-theme/

    Sounds like you might have mixed up the themes/plugins upload areas?

    #997

    duckdany
    Member

    I am so sorry!
    I am so silly… Yeah, I forgot to upload themes at Themes and not at Plugins! It’s too late now, I am tired.
    So sorry!
    Thank you!
    Bye,
    Daniel

    P.S.: May I use startupWP on multiple sites or only on one site? Shall I buy one more license or not? Thank you!

    #998

    StartupWP
    Support

    No worries and you can use on as many of your projects as you need without any additional fees.

    Be sure to go over https://startupwp.com/ again to see all the benefits available to you.

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