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Having Trouble Uploading Site

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This topic contains 6 replies, has 2 voices, and was last updated by  StartupWP 3 years, 5 months ago.

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #620

    gaha71
    Member

    I have tried what was suggested on this site to upload pro to replace the free version of startup. Unfortunately, I have had no success. Went through wordpress and hostgator ftp got the same result. I hope you can show me something different than what is described in this forum otherwise I will need to request a refund.

    Hope you can help.

    Garth

     

    #621

    StartupWP
    Support

    You’ve read?:

    https://startupwp.com/topic/installing-your-theme/

    If the text instructions of how to install a theme are not working for you, perhaps visual instructions will help:

    (Start it at about 4:15 to get the quick details pertinent to you, unless you’d like to watch the whole video to educate yourself a bit more on installing themes in general.)

    #626

    gaha71
    Member

    Thank you for your response but, the video you posted does not help me one bit. This is what I get when I do exactly what your instruction as well as the video’s instructions provided. See below
    The package could not be installed. The theme is missing the style.css stylesheet.
    Theme install failed.

    This seems to me to be an issue with the actual file and not me uploading. It may be helpful to many who come across this issue if you are to create a video addressing these issues on your product and not someone else’s product.theme. Just a suggestion.

    #628

    StartupWP
    Support

    Are you actually unzipping your download package first on your desktop, as specifically described here (even giving the example of the error you’ll receive if not doing it properly):

    https://startupwp.com/topic/installing-your-theme/

    In order to get to startuppro.zip – the file you need to install, not the whole package that you downloaded.

    No one else has ever had this problem, there might be something wrong with your WP install. If for some reason, you’re still unable to install, would you let us contact you by email to get your login and install the theme for you?

    #630

    gaha71
    Member

    Please contact me via email. Thank you

    #633

    StartupWP
    Support

    Email sent with the subject “Theme Install”. Make sure to check your spam folder if you don’t see the email.

    #635

    StartupWP
    Support

    Installed, but please note that it is not yet activated.

    Just in case you weren’t ready, need to backup or make other preparations first, we didn’t want to activate it for you.

    You’ll now find StartupPro under Appearance > Themes where you can activate it when ready.

    We’ll be here in the forums if you need further help.

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