January 25, 2013 at 10:34 PM #478
* Are you human?
1/0/0 (enter this number without the slashes)
This number should vary. Why is it never different? It should be a CAPTCHA…January 25, 2013 at 10:50 PM #479
“Are you human?” questions are different from captchas, they’re a bit friendlier, but should still be secure. Were you just curious or are a large number of spam email actually getting through the form? Also, make sure not to refer to your WP/website comment spam as the two are unrelated.January 25, 2013 at 11:58 PM #481
I bought StartupWP Pro because of the contact form & was testing it on my website. Every instance is using the same code. That does not seem like professional programming. A random code should be generated…January 27, 2013 at 2:38 AM #482
It’s not a captcha and works differently, if it were a captcha it would be a random code definitely, you are correct. The form should be secure and work perfectly fine. Please let us know if you actually incur an influx of spam getting through. Then, this would be something we would definitely investigate further. Otherwise, there is no issue and nothing is broken or in need of being fixed.January 27, 2013 at 7:11 AM #483
This contact form will be used by a multinational company. I do not dare to put this online and risk spam assaults on my coworkers. We are not your beta testers, we bought a finished product. We will not expose our company to this beta-testing that you suggest. Script kiddies are lurking everywhere. Fix this problem if you are a serious endeavour. Your support is not functioning in a professional manner.January 28, 2013 at 12:10 AM #484
We’re never anything, but polite and professional, though perhaps more straightforward and honest than most are used to as many companies use other diversions instead of simply giving the straight and honest answer.
This is not beta testing, as explained already, the form is secure and fully functional, though perhaps a bit simple for your needs? The point here is that unless you’re actually receiving spam, you do not have a legitimate complaint that we can look into. You’re raising an issue based on a hypothetical in which you assume there will be a problem based on your misunderstanding of the form, you’re not actually reporting a real current problem of any sort in which we can take action on to “fix”, as nothing is “broken”.
We’re sorry you for some reason feel that the form will not work for your project. If you bought the theme solely for the form and do not like the way the form functions that’s completely understandable, this theme is simply not a good fit for your project in that case and we’ll be happy to refund your order if made within the last 30 days. What’s your PayPal order receipt number?
Also, if you want a form with more advanced and robust, customizable options, we recommend checking out:
The theme’s contact form is meant for those that need one simple contact form. Again, it simply sounds like you’ll need more control than that.
You’re also welcome to suggest that we incorporate a CAPTCHA feature here:
And if a large number of people also want the same thing it’s very likely to be incorporated. Right now, we want to keep things as friendly as possible and CAPTCHAs are very difficult and annoying to many. In our testing the form security is unique and secure against bots, yet still human friendly. Unless that changes, there isn’t anything to address.
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