Hi offersnet,
Your refund has been issued.
Again, we’re deeply sorry and concerned that other companies continue to name their products the same as ours, causing these very kinds of issues.
It’s especially concerning considering that we warned these companies of these kinds of confusions that could develop immediately upon realizing these companies were using our product names prior to any issues arising.
In fact, these companies were warned well in advance much further back than 6 months, only unfortunately, some companies refuse to fix the problem regardless of the confusion it causes because of interest in the marketing value of the word “Startup”.
Considering we are the official and original Startup® (the first to use the name in this market) and have built our entire company around helping startups (the word Startup appears in the very name of our company even) you can imagine our frustration in trying to protect our brand and customers as well as other customers in the marketplace even of those companies that seem to not care about their own customers very much.
Here are a few tips to try and salvage your website:
1. Many hosts make courtesy backups automatically. You might be able to contact your host and have them restore your site to an earlier date.
2. You can check Google’s cache to retrieve important content like custom CSS that you might have added.
Hopefully this issue was limited to a small number of customers and didn’t break many more websites.
Let us know if there’s anything further we can do to help.
Thank you and good luck getting your site back up and running.